LANSING PROMISE PRIVACY POLICY
Effective Date: October 22, 2026
Last Updated: October 22, 2026
Lansing Promise ("Lansing Promise," "we," "us," or "our") respects the privacy of the individuals and communities we serve. This Privacy Policy explains how Lansing Promise collects, uses, discloses, protects, and retains personal information obtained through LansingPromise.org, our programs and services, applications and forms, events, electronic communications, SMS/text messaging, and other interactions with Lansing Promise.
This Policy is intended to provide transparency regarding our information practices and applies to personal information collected online and, where applicable, through our programs and other interactions with Lansing Promise.
1. INFORMATION WE COLLECT
Depending on your relationship with Lansing Promise and how you interact with us, we may collect information, including:
Information You Provide Directly
Name;
Mailing address;
Email address;
Telephone or mobile phone number;
Date of birth;
School, college, university, or educational program information;
Student identification or application information;
Enrollment information;
Academic or program participation information;
Scholarship and eligibility information;
Financial aid information;
Information necessary to administer reimbursements or payments;
Parent or guardian information, where applicable;
Event registration information;
Volunteer information;
Donor information;
Survey responses;
Communications and correspondence with Lansing Promise; and
Other information you voluntarily provide.
We seek to collect only information reasonably necessary for the purpose for which it is collected.
Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics services, or similar technologies.
This may include:
IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Date and time of visits;
Referring webpages;
General usage information; and
Information collected through cookies, pixels, analytics, or similar technologies.
Information From Schools and Educational Partners
Lansing Promise may receive information about students and scholars from schools, school districts, colleges, universities, government entities, educational partners, or other authorized sources when necessary to administer scholarships, provide scholar support, verify eligibility, conduct authorized program activities, or perform other services.
When Lansing Promise receives personally identifiable information from an educational institution that is subject to FERPA, the information will be handled in accordance with applicable legal requirements and any applicable agreement governing the disclosure and use of that information.
Information From Other Sources
We may receive information from service providers, event partners, referral sources, publicly available sources, or other organizations when permitted by law and appropriate to our mission and operations.
2. HOW WE USE PERSONAL INFORMATION
Lansing Promise may use personal information to:
Determine and administer scholarship eligibility;
Provide scholar support and postsecondary advising;
Communicate with scholars and families;
Coordinate Postsecondary Pathfinder services;
Administer programs and events;
Send reminders regarding required activities and deadlines;
Provide FAFSA and financial-aid reminders;
Respond to questions and requests;
Process applications, registrations, reimbursements, and other transactions;
Maintain accurate program and organizational records;
Evaluate and improve programs and services;
Conduct authorized reporting and program evaluation;
Communicate organizational news and mission-related information;
Maintain website and information-system security;
Detect, prevent, and respond to fraud, misuse, or security incidents;
Comply with legal and regulatory obligations; and
Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.
Lansing Promise does not use student information for unrelated commercial advertising.
3. STUDENT INFORMATION AND EDUCATION RECORDS
Protecting student information is a priority for Lansing Promise.
When Lansing Promise receives personally identifiable information from an educational agency or institution that is subject to FERPA, Lansing Promise will use and protect that information consistent with applicable FERPA requirements, applicable agreements, and the purpose for which the information was disclosed.
Where FERPA applies, Lansing Promise will not knowingly use or redisclose personally identifiable information from education records except as authorized by applicable law, the applicable disclosure, consent, or agreement.
Lansing Promise may receive student information under different legal and operational circumstances. Therefore, not all information maintained by Lansing Promise is necessarily an "education record" under FERPA, and this Privacy Policy should not be interpreted as creating FERPA rights where FERPA does not apply.
Where a school, district, college, or university has provided information to Lansing Promise under a written agreement, the terms of that agreement may impose additional privacy, security, use, retention, or deletion requirements.
4. INFORMATION SHARING AND DISCLOSURE
Lansing Promise may disclose personal information when reasonably necessary to provide our services, administer our programs, fulfill an authorized purpose, or comply with applicable law.
Depending on the circumstances, information may be shared with:
Schools, school districts, colleges, and universities;
Postsecondary Pathfinders and authorized Lansing Promise personnel;
Government agencies or entities, when required or permitted by law;
Service providers that perform functions on our behalf;
Technology, hosting, communications, database, analytics, payment, and other vendors;
Professional advisors, auditors, insurers, and legal counsel;
Funding partners or grantors when appropriate and permitted;
Event or program partners when necessary to administer an activity; and
Law enforcement or other governmental authorities when legally required or necessary to protect rights, safety, or security.
Service Providers
Lansing Promise may use third-party companies to perform services such as website hosting, database management, email delivery, SMS messaging, payment processing, analytics, cloud storage, event registration, and other administrative functions.
These providers may have access to personal information only as reasonably necessary to perform services for Lansing Promise or as otherwise permitted by applicable law and contractual requirements.
Lansing Promise does not sell personal information to third parties.
Lansing Promise does not rent personal information or SMS subscriber lists.
5. SMS/TEXT MESSAGE PRIVACY
If you voluntarily provide a mobile telephone number and consent to receive Lansing Promise SMS communications, we may use that number to send messages related to Lansing Promise programs and activities.
SMS messages may include:
Scholar check-in reminders;
FAFSA and financial-aid reminders;
Scholarship and program deadlines;
Events and event reminders;
Postsecondary Pathfinder availability;
Campus support opportunities;
Program updates; and
Other mission-related communications.
We do not sell or rent mobile telephone numbers or SMS opt-in information.
SMS consent is not required as a condition of receiving a Lansing Promise scholarship or services, unless expressly stated for a particular service and permitted by law.
You may opt out of Lansing Promise SMS communications at any time by replying STOP to a text message. You may also contact Lansing Promise using the contact information provided in this Policy.
You may reply HELP for assistance where supported.
Message frequency varies. Message and data rates may apply.
Lansing Promise will maintain appropriate records of SMS opt-ins and opt-outs and will honor valid opt-out requests.
6. COOKIES AND ANALYTICS
LansingPromise.org may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, maintain security, and measure the effectiveness of website content.
Third-party analytics or website service providers may collect information about website usage on our behalf.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. DONATIONS AND PAYMENT INFORMATION
If you make a donation or payment through Lansing Promise or a third-party payment platform linked to our website, payment information may be processed by the applicable payment provider.
Lansing Promise generally does not need to receive or store complete credit-card or debit-card numbers when a third-party payment processor handles the transaction.
Payment providers may have their own privacy policies and terms governing their services.
8. DATA SECURITY
Lansing Promise uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
Security measures may include access controls, authentication, restricted employee access, secure systems, vendor safeguards, and other appropriate practices.
However, no electronic transmission, website, database, or storage system can be guaranteed to be completely secure. Lansing Promise cannot guarantee absolute security of information transmitted to or maintained by us.
9. ACCESS TO INFORMATION AND CORRECTIONS
Individuals may contact Lansing Promise to request correction of inaccurate personal information maintained by Lansing Promise.
Requests involving student or education-record information may be subject to additional requirements, including requirements imposed by the school, district, college, university, applicable agreement, or law.
Where applicable, requests concerning education records may need to be directed to the educational institution that maintains the records.
Lansing Promise may need to verify the identity and authority of a person making a request before providing access to or modifying information.
10. DATA RETENTION
Lansing Promise retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, administer programs and scholarships, maintain appropriate organizational and financial records, meet contractual obligations, comply with legal requirements, resolve disputes, protect our rights, and maintain appropriate historical records.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Student and education-record information may be subject to additional retention or destruction requirements established by applicable law, educational partners, or written agreements.
When information is no longer reasonably necessary to retain, Lansing Promise will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable legal, archival, financial, or operational requirements.
11. CHILDREN'S PRIVACY
Lansing Promise serves students, including individuals who may be under the age of 13.
We take additional care when collecting personal information from children and students.
When federal or state law requires parental or guardian consent before collecting or using personal information from a child, Lansing Promise will follow the applicable requirements.
Lansing Promise does not knowingly collect personal information from children for unrelated commercial purposes.
Because Lansing Promise's programs may involve minors, certain information may be collected directly from a parent, guardian, school, district, or other authorized organization rather than directly from the student.
12. FERPA AND THIRD-PARTY DISCLOSURES
When Lansing Promise receives education-record information subject to FERPA, the organization will follow applicable restrictions concerning the use and redisclosure of that information.
Where Lansing Promise performs services for an educational institution and receives information under an applicable FERPA exception, Lansing Promise will use the information only for the authorized purpose and will protect it against unauthorized use or redisclosure consistent with applicable law and contractual requirements.
Written agreements may be used to establish responsibilities for student information, including permissible uses, security protections, redisclosure restrictions, and data retention or destruction requirements.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, applications, educational institutions, government agencies, nonprofit organizations, and other services.
Lansing Promise does not control the privacy practices of those third parties.
This Privacy Policy applies only to information collected or controlled by Lansing Promise through the Services described in this Policy. When you visit a third-party website, you should review that organization's privacy policy before providing personal information.
14. SOCIAL MEDIA
Lansing Promise may maintain accounts on third-party social media platforms.
Interactions with Lansing Promise through social media platforms are also subject to the privacy policies and terms of those platforms.
Information that you voluntarily make publicly available through social media may be viewed or collected by others.
15. DONOR, VOLUNTEER, AND SUPPORTER INFORMATION
Lansing Promise may collect and maintain information about donors, volunteers, community partners, funders, supporters, and other individuals who interact with the organization.
Such information may be used to process donations, maintain records, communicate with supporters, coordinate volunteer activities, provide acknowledgments, administer events, and support Lansing Promise's charitable mission.
Lansing Promise does not sell or rent donor lists or personal information.
16. DATA BREACHES AND SECURITY INCIDENTS
If Lansing Promise determines that a security incident has occurred involving personal information and applicable law requires notification, Lansing Promise will provide notices and take other actions required by applicable law.
The timing, content, and method of notification may vary depending on the nature of the incident and applicable legal requirements.
17. YOUR COMMUNICATION PREFERENCES
You may request to change certain communication preferences by contacting Lansing Promise.
For SMS communications, reply STOP to the applicable Lansing Promise text message.
For email communications, use the unsubscribe mechanism included in the applicable email when available or contact Lansing Promise directly.
Please understand that opting out of certain communications may not prevent Lansing Promise from sending administrative or transactional communications that are necessary to provide a requested service or fulfill a legal or program requirement.
18. CHANGES TO THIS PRIVACY POLICY
Lansing Promise may update this Privacy Policy periodically to reflect changes in our programs, technology, legal requirements, vendors, or information practices.
When material changes are made, Lansing Promise may provide notice through the website or other reasonable means.
The updated Policy will include a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
19. CONTACT US
Questions, requests, or concerns regarding this Privacy Policy or Lansing Promise's privacy practices may be directed to:
Lansing Promise
301 W. Jolly Rd.
Lansing, Michigan 48910
Email: info@lansingpromise.org
Phone: 517-512-3616
For privacy-related requests, please include enough information for us to understand your request. We may need to verify your identity before responding to certain requests.
Privacy Policy Effective Date: October 22, 2026
Last Updated: October 22, 2026